Sales software helps you to homogenize the sales process and tasks, on lead-to-quote and conversion basis, together with reporting and performance tracking. This software can piece together various sales data in almost no time, instead of wasting days doing things manually and in a spreadsheet. You can measure key indicators, such as, conversion rates, gaining and losing ratios, and lead time. You also get an accurate picture of your sales team’s accomplishments for different products, locations, or customers, among others. This software can accelerate the tracking of your sales flows, so you meet your targets sooner than expected. The top features to expect are the following: mobile access, sales histories accompanied by CRM functions, dashboards, streamlined call reporting, and so on.
Disaster recovery and security are two key elements that need to be considered by SaaS purchasers when evaluating potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT platforms. The solution is to decrease the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your organization SAS70 compliant? What security procedures are used at your data centers? What security audits and guidelines does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in a suitable SaaS system.