Effective Sales Automation Software Use: 3 Tips On How To Maximize Its Potential

Category: Questions & Answers

qnaNorah has recently installed a new sales automation software and has probably religiously followed everything she read in reviews on sales automation systems on how to use the said software. Norah, a small business owner who sells handcrafted jewelry items, feels that her sales automation system still has more to bring to the table but can’t figure out how to fully maximize its performance.

“Hey there. I seriously believe that my sales automation software can do so much more than what it does now.  I have read the web based vendor’s instructional materials plus some expert advice on the deployment and long term use of the system. But I was hoping you could lend your expertise on the matter and tell me how can I get the best  out from my sales automation software. Thanks!”

Hi Norah. Automation is now an essential element in the world of business and automation software and platforms are now widely used by big corporations and small enterprises alike. There is no doubt how sales automation software can help you achieve your business goals a lot faster compared to doing things manually. But even as effective as they may seem, sales automation systems can become more effective if you apply some techniques that you won’t hear from your trusty vendors.

Several tips on how to maximize your sales automation platforms are listed below, the practice of which should become a habit for entrepreneurs, sales managers, and business owners who want to get more out of their software and online business tools.

#1 Find the right prospects

It doesn’t matter if you have the latest sales automation tools and applications on hand. If you start wrong with your target prospects, then you are off to certain failure. So before you even start considering getting a software for your business, consider first what are the type of customers you want to reach out to. In the business world, this is called “smart customer acquisition”. This process is crucial as businesses who tend to research, scout, and target individuals who are qualified and most likely purchase their products and services more than often  find success.

How does smart customer acquisition relates to software? Well, with you targeting the right people, you significantly reduce the amount of effort, time, energy, and resources that you might have spent on customers then do not have the capacity or the interest in acquiring your products or services. This would free resources and personnel that you could divert to other pressing priorities.

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#2 Know what your business needs

Identifying the software requirements of your business is key in determining the kind of software you actually need. This is a basic thing that most startup entrepreneurs usually overlook. Most business owners who are just in the initial phase of their enterprise are so concerned with brand names, prices, and premium features that  they often do not see what their basic needs are. They settle for software that do not carry the features that need, often spending a large amount of investment before realizing they had to drop and replace their platforms.

#3 Give access to key personnel

If you want to make the most out of your sales automation system, delegate crucial tasks to qualified employees and partners. Give them necessary access to the software, its systems, applications, and information stored in the software’s construct. This includes your sales and marketing staff, and sales managers. Easy accessibility to real time information can make a difference in terms of individual performance and team productivity. Failure to provide accurate and updated information to your sales personnel can lead to the loss of a sale and more importantly, the loss of a customer.

The effect of equipping sales personnel with the right information is valuable and can lead to a better public projection of your business. Customers are easily convinced by people who are very knowledgeable about their products and other offerings, thus increasing not just productivity, but sales generation.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. No stranger to small business hiccups and drama, having been involved in a few internet startups. Prior to his for-profit ventures, he has had managed corporate communications for a Kansas City-based Children International unit.

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