Chris is a third-generation restaurateur who inherited the small business from his parents. He is looking forward to improving the image of their family-owned enterprise to adapt to modern times. An important component of what he wants to happen is changing the way things are done in the restaurant. And that is why he writes to ask us for advice.
“Hello, am Chris and am now running our family restaurant specializing in seafood. I am trying to upgrade our operations around here. We’ve changed our interiors to reflect a more contemporary feel, even the service orientation of our staff is being improved. Next, I am setting my sights on computerization. My father’s trusted hands did things manually and it’s not happening under my turf. In this regard, can you recommend to me the best POS restaurant software? I want to implement the system to keep track of everything happening around the resto, not just food orders but also inventory, revenues, account receivables, bills and even employee records. Am in need of a Jack Of All Trades POS and I wonder if something like this exists. Thanks for any recommendations you can make.” Chris, WY
Hello Chris, no problem. We would be more than happy to dispense advice. What you need right now is top-of-the-line best POS restaurant software and fortunately, the market is not wanting of good choices.
You would be happy to learn that point-of-sales systems or POS have transformed the fast food business as we know it, and in the process even changing the entire global restaurant industry. A typical POS setup showcases the modernized cash registers that are far less bulky than the traditional ones and are usually touch screen operated.
These newer classes of registers function as part of a store computer system, which also includes monitors, printers, and a central server which functions as the central unit of control. As a benefit of wireless technology, store computer networks can have a multitude of remote servers, which allows businesses to monitor sales and transmit store data remotely.
Generally, a restaurant POS system offers a set of common functions that include taking and processing of orders, transmission of orders to the kitchen for preparation, generating and printing of guest checks, processing of credit cards and other modes of payment, and processing of various store reports. There are several POS solutions that include electronic signature-capture gadgets and wireless pagers and electronic signature-capture devices.
For fast food outlets, displays are placed for both customers and staff to display the menu, orders, store offers, and other related information. These are positioned strategically in the different store premises, such as at the front counter, drive through, kitchen, etc. Registers that cater for drive-through and/or take-out customers enable orders to be received at the take-out and/or drive-through windows, while those in the front counters cater to walk-in or dine-in customers.
Along with the registers, orders are viewed using monitors or displays in the kitchen and drive-through. Live orders that are either served or canceled can be recalled or deleted using bump bars or via the touch interface. Another key component of drive-through systems is the wireless intercom or headsets, which functions the intermediary between the drive-in customers and the kitchen. The effectiveness of these smart ordering systems had drastically reduced the service cycle as well as enhanced the overall efficiency of the restaurant.
Another notable technological innovation that had been embraced by most restaurants across the world is Wireless POS, which had enabled those operating with large transactions employ handheld POS units to handle high volumes of orders. These food orders are sent wirelessly to the store’s central server, which then automatically transmits them to the kitchen for cooking, preparation, and serving. In fast food chains with drive-through service, wireless POS setups are typically composed of microphones and speakers connected to a center module or base station, which broadcast the orders to headsets worn by the cashier staff who relays the order to the kitchen for preparation.
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